Subscription & Refund Policy
Subscription & Refund Policy
Effective Date: June 26, 2025
This Subscription & Refund Policy governs the purchase, use, cancellation, and refund of subscription plans and Story Points (SP) on the Storychat platform operated by PowerFan Inc.
1. Subscription Plans
Storychat offers tiered subscription plans—such as Silver and Gold—that unlock different premium features (e.g., advanced AI models, longer memory, faster response speeds, and additional customization tools). Gold plan is available in one or more durations (e.g., 1-day, 7-day, 30-day) as offered at the time of purchase.
2. Billing & Renewal
All subscriptions are charged upfront at the time of purchase.
Some subscriptions may be auto-renewed (e.g., 30-day plans), in which case your registered payment method will be automatically charged at the beginning of each renewal period.
You are responsible for ensuring that your payment method is valid and has sufficient funds.
If auto-renewal fails due to insufficient funds or payment failure, your access to premium features may be suspended or downgraded.
3. Plan Upgrades & Downgrades
Upgrades (e.g., Silver → Gold)
When you upgrade, the unused portion of your current plan will be automatically credited toward the upgraded plan using a pro-rata calculation.
The upgraded plan will begin immediately.
Downgrades (e.g., Gold → Silver)
Downgrades take effect only after the current subscription period ends.
You will continue to enjoy access to the higher-tier features until the downgrade becomes effective at the start of the next billing cycle.
4. Cancellation Policy
You may cancel your subscription at any time through the in-app settings.
Cancellation stops future renewals, but your premium features will remain active until the end of the current billing period.
Cancelling a subscription does not trigger a refund for the remaining period.
5. Refund Policy
All payments for subscriptions and Story Points are non-refundable, except as required by applicable law.
We do not issue refunds or credits for:
Unused time within a subscription period
Partial or limited use of premium features
Accidental purchases
In-app errors caused by user behavior
Promotional offers that were unused or expired
If a confirmed technical issue caused by Storychat (e.g., double billing, failed access to paid features) occurs, our support team may, at its discretion, investigate and issue a resolution, which may include a refund or service credit.
6. Story Point (SP) Policy
Story Points are a form of non-refundable, non-transferable in-app virtual currency.
SPs are used to unlock individual features such as advanced AI chats, longer memory, HD image generation, or character image access.
Once used, SPs are immediately deducted and cannot be reclaimed or refunded.
SPs do not expire unless otherwise stated in promotional terms.
Promotional SPs may be subject to restrictions or expiration dates.
Please check your SP balance and the feature cost before confirming usage.
7. Modifications to This Policy
We reserve the right to modify this Subscription & Refund Policy at any time. If we make material changes, we will notify users via the app, website, or email. Continued use of paid features after changes take effect constitutes your acceptance of the revised terms.
8. Contact Us
If you have questions, need billing support, or would like to dispute a charge, please contact:
PowerFan Inc. d/b/a Storychat
Attn: Billing Team
2605 S Decatur Blvd Ste 123, #555
Las Vegas, Nevada 89102, United States
📧 support@storychat.app
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