# Subscription & Refund Policy Subscription & Refund Policy *Effective Date: July 3, 2025*
This Policy governs the purchase, use, cancellation, and refund of subscription plans and Story Points (SP) on the Storychat platform operated by PowerFan Inc. (“Storychat,” “we,” “our,” or “us”). *** ### 1. Subscription Plans Storychat offers tiered plans—currently Silver and Gold—that unlock premium features (e.g., advanced AI models, longer memory, faster response, additional customization tools).
PlanDurations OfferedRenewalKey Benefits (examples)
Silver30 days (auto-renew)Auto-renewMore memory, priority queue
Gold

• 1-day Pass (non-renew)

• 7-day Pass (non-renew)

• 30-day (auto-renew)

See durationAll models unlocked, fastest speed, HD images
*We may add, remove, or modify plans or durations at any time.* *** ### 2. Billing & Renewal 1. Up-front charge – All fees are billed immediately at purchase. 2. Auto-renewing plans (e.g., 30-day Silver or Gold) renew at the start of each billing period, charging your saved payment method. 3. Non-renewing passes (1-day/7-day Gold) do not auto-renew. 4. You must keep a valid payment method on file. Failed renewals may suspend or downgrade access. *** ### 3. Plan Upgrades, Downgrades & Temporary Gold Passes #### 3.1 Standard Upgrades (e.g., Silver → Gold 30-day) * Remaining Silver value is automatically credited pro-rata toward Gold. * Gold benefits begin immediately.
#### 3.2 Standard Downgrades (e.g., Gold 30-day → Silver) * Downgrades take effect at the next billing cycle; you keep Gold benefits until then. #### 3.3 Temporary Gold Passes (1-day / 7-day) * Purchasing a Gold Pass while on an active Silver plan instantly upgrades your account to Gold for the Pass duration. * When the Pass expires, your account reverts to Silver and your Silver renewal date is extended by exactly the number of days the Gold Pass was active. * Example – Silver renews on July 5. You buy a 1-day Gold Pass on July 1: * July 1 – 2: Gold benefits active * July 2: Account reverts to Silver * New Silver renewal date: July 6 * 1-day and 7-day Gold Passes never auto-renew. (The 30-day Gold subscription follows the standard auto-renew rules in §2.) > Important: Extension credits applied to your Silver plan are not cash-refundable or transferable. *** ### 4. Cancellation * You may cancel any time in the app settings. * Cancellation stops future renewals but does not refund the current period. * Premium access remains until the end of the already-paid term (including any Silver extension from §3.3). *** ### 5. Refunds | Eligible for Refund | Not Eligible for Refund | | ------------------------------------------------------------------- | ------------------------------------ | | Duplicate charges or confirmed technical errors caused by Storychat | Unused subscription time | | | Partial or limited use of features | | | Accidental purchases | | | In-app errors caused by user actions | | | Unused/expired promotional offers | | | Silver-plan extension credits (§3.3) | *Refunds (or service credits) for eligible cases are issued at Storychat’s discretion and only as required by applicable law.* *** ### 6. Story Points (SP) * Non-refundable, non-transferable virtual currency. * Deducted immediately upon use and cannot be restored. * SPs never expire unless a promotion states otherwise; promotional SPs may carry restrictions or expiry dates. * Always confirm SP balance and feature cost before use. *** ### 7. Modifications We may update this Policy at any time. Material changes will be announced via the app, website, or email. Continued use of paid features after the effective date constitutes acceptance of the revised Policy. *** ### 8. Contact PowerFan Inc. d/b/a Storychat Attn: Billing Team 2605 S Decatur Blvd Ste 123, #555 Las Vegas, Nevada 89102, United States ✉️ #### --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://storychat.gitbook.io/storychat/extra/subscription-and-refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.